Return

We do not accept merchandise for return and refund unless items are defective.

By a Customer returning products to sinepo led, the Customer certifies that the products were purchased from sinepo led and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.

General Rules:

Returns are normally accepted when completed within 30 days from the date of the parcel delivered.

Return Freight charges must be prepaid; we will not accept COD shipments.

Any charges from customs and other fees should be paid by customers if the return reason is customers' reason, such as buy parts mistakenly,etc..

We charge a 15% restocking fee of the merchandise total when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

Some products may require that they be returned directly to the manufacturer. Your customer service representative will give you the return authorization and the correct return address for your merchandise.

Steps:

1.Send email to support team for authorization

2.We'll check and verify the issues

3.Offer solutions to customer case by case.

 

Refund

Refunds are normally accepted when completed within 30 days from the date of the parcel delivered.

Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:

Not received the parcel normally

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.

Note: If the following issues occurs:

extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery,but we'll try our best to support you,thanks.

Some items missing from my shipment

First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.

Steps:

1.Send email to support team for authorization

2.We'll check and verify the issues

3.Offer solutions to customer case by case.

Refund Processing Time

We will refund you within 2 working days after we confirm. You will see the refund as a credit approximately 5-10 business days later, depending upon the bank.

If you need any more help whatsoever, please don't hesitate to contact our team via email at sales@sinepoled.com